between @ & www

Greater than @briansolis Less than briansolis.com

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A Trip Around the World in One Afternoon

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I had about 3 hours before I needed to catch a flight after presenting at Florida Vacation Rental Managers Association at Disney’s Coronado Springs Resort. I felt like it was the perfect amount of time to travel around the world.

Wait, what!?

Yep…‪#‎aroundtheworld‬.

I needed a bit of magic after all. My friends Isaac Diaz and Tim Justynski (@KGStickets) offered a special run through Epcot - Walt Disney World with Justice Mitchell and Rachelle Lucas (aka @travelBlggr). And run we did!

In 1 hour and 45 minutes we whisked through country after country for what turned out to be an incredible experience.

First we stopped in London to visit the local pub. Strangely, no one ordered a pint. Instead, we ordered waters, a cocktail and a glass of pinot grigio. Cheers!

Next, we raced over to Paris to see the sights. We stopped in a bar du vin for rosé and champagne of course! Ooh la la! We went back for a second round! Santé!

From there, we toured the bazaar in Morocco. What a treat to all of the senses…loved the different sights and smells.

Our next stop was in Italy. So much to do! Well, we settled on prosecco and all I can say is that it was delizioso! Cin cin!

Finally, we stopped in Mexico for a bit of shopping in the “inside outside” mall. Ahhh…beautiful, fun, and the air conditioning!!!

Time was up but not before each of us filed an incredible adventure #aroundtheworld in a shared life chapter.

We hopped in the car and raced over to the hotel to pick up the luggage before finally making it to the airport on time. Also, thank you Rachelle for the loan to tip our friends at the bell desk. :)

Thank you to my fellow travelers for making this afternoon one of the best trips ever!

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We don’t need cheerleaders, we need leaders.

‪#‎DontTalkDo‬ ‪#‎TEDatIBM‬

We don’t need cheerleaders, we need leaders.

‪#‎DontTalkDo‬ ‪#‎TEDatIBM‬

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With my dear friend @deblanda sharing stories of our gold medals prepping for #growconf #whistler #eh

With my dear friend @deblanda sharing stories of our gold medals prepping for #growconf #whistler #eh

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Writing by candlelight. It’s beyond a better and more productive experience than typing w/ @tomhanks’ new typewriter app. ;) #candelabra

Writing by candlelight. It’s beyond a better and more productive experience than typing w/ @tomhanks’ new typewriter app. ;) #candelabra

Filed under candelabra

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Insights on Social Customer Service [1 MIN VIDEO]

I had a chance to spend some time with the Hootsuite team on a rainy afternoon in San Francisco. The discussion focused on identifying challenges and opportunities facing businesses in a digital economy. The dialogue turned into a series with the first part focusing on the new age of customer service.

Here we talk about those who share negative experiences and why and also how to counter them by investing in positive conditioning.

See the original post by Hootsuite here.

Watch the first part (1 minute long) below

@briansolis

#WTF

Tumblr: briansolis

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If all anyone remembers are my failures, then they are *no one* to me. Failure stems from taking risks to learn, create opportunities and pave new paths. But the stigma of failure sucks and it feeds fear of taking risks.

If all anyone remembers are my failures, then they are *no one* to me. Failure stems from taking risks to learn, create opportunities and pave new paths. But the stigma of failure sucks and it feeds fear of taking risks.

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Excited to read #smartcuts by my good friend @shanesnow. Pre-order now! “How hackers, innovators and icons accelerate success”

Excited to read #smartcuts by my good friend @shanesnow. Pre-order now! “How hackers, innovators and icons accelerate success”

Filed under smartcuts

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A cliché bathroom selfie, but I did it myyyyyyyy way… ;) (at Hotel V Nesplein)

A cliché bathroom selfie, but I did it myyyyyyyy way… ;) (at Hotel V Nesplein)

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"Customer centricity is a culture of putting the customer at the center of everything you do.” via @visioncritical

"Customer centricity is a culture of putting the customer at the center of everything you do.” via @visioncritical

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Browsing for San Francisco office space. What do you think of this view?  (at Financial District, San Francisco)

Browsing for San Francisco office space. What do you think of this view? (at Financial District, San Francisco)

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Dear friends, your status updates telling your friends to “ask for help” are…

Dear friends, your status updates telling your friends to “just call someone” or “reach out for help” instead of pursuing a “permanent” solution in the moment are appreciated. Honestly. Asking them to share your update is also noteworthy. It creates awareness and it also offers comfort.

I’m afraid though it’s not that easy and there’s more we can do. If you really want to help, please learn how and share your experiences…now and over time. Social media unfortunately makes it too easy, too tempting to confuse genuine help with well-intentioned but meaningless platitudes in real-time.

Truth is that many of us don’t really understand depression, how it works, and how to help someone suffering from it. It’s debilitating and it’s a real illness. You may or may not realize that you already know someone suffering from it now.

I read a comment by Nicole Hamilton Reed (friend of a friend) that I wanted to share with you…

“Suffering from a mental illness leaves you feeling isolated, pained, doubtful, scarred, tormented, tortured and all you want is an end to all of that and to save your family all the drama and stress that this illness brings. It’s never ending and some days, you just can’t find the strength to go another day.”

Join the discussion here.

How to recognize when someone needs help.

10 Ways to Help

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