From @fspaloalto to @fssanfrancisco #champagne (at Four Seasons Hotel San Francisco)
Thank you @brand_innovaor for sharing this pic of #wtf greeting guests at the @netbase office. Thank you too @netbase! (at NetBase)
There’s a mystique to a luxury brand that requires protection and nurturing all while investing in its relevance with new markets.
Earning relevance with a digital customer takes change…and that starts with perspective.
The answer is bigger than customer service and marketing. It’s everything at every touch point. via @be3d @bazaarvoice http://blog.bazaarvoice.com/2013/05/14/digital-darwinism-brian-solis-on-surviving-in-a-market-evolving-too-quickly-to-keep-up/
UPDATED: VentureBeat received a response from the hotel stating that it was “just kidding about the threat.” And according to a commenter over at VentureBeat, the policy about fining bad reviews has since been removed…
Looks like the ‘negative reviews policy’ statement has been quietly removed. The statement was definitely there earlier, however — I saw it a few hours ago. http://www.unionstreetguesthouse.com/events_weddings.shtml
File this one under #WTF….
The Union Street Guest House in Hudson, New York, fines couples $500 for every negative review posted online. That’s right. If you pay what I’m sure is not an insignificant bundle of money to The Union Street Guest House, you will have the right to be charged $500 for every guest of yours who posts a negative review…anywhere online.
The hotel is upfront about this policy, so two things can be surmised from the onset…1) the hotel is unapologetic about the experience they create and the experience you have and 2) caveat emptor, let the buyer beware.
The policy is in plain view of anyone considering the house where customer (dis)service is a way of business…
Please know that despite the fact that wedding couples love Hudson and our inn, your friends and families may not.
If you have booked the Inn for a wedding or other type of event anywhere in the region and given us a deposit of any kind for guests to stay at USGH there will be a $500 fine that will be deducted from your deposit for every negative review of USGH placed on any internet site by anyone in your party and/or attending your wedding or event. If you stay here to attend a wedding anywhere in the area and leave us a negative review on any internet site you agree to a $500 fine for each negative review.
If you remove the negative review, the hotel’s
customer sucker hosts, will get their money back. How nice of them.
As the NY Post notes…
For any bad reviews that do make it online, the innkeepers aggressively post “mean spirited nonsense,” and “she made all of this up.”
Business Insider did some digging into customer experiences and as you’d imagine, negative reviews aren’t a surprise. I suppose that these honest customers have sacrificed $500 at a time to help you save thousands and unnecessary duress in the future.
Welcome to a new era of marketing and service in which your brand is defined by those who experience it.
Rather than caveat emptor, the new way of human-centered business creates a paradigm of caveat vendor…business beware.
h/t The New York Post
#Socialmedia less about tech and more about anthropology, sociology… via @marissapick
On a train… Roaring over a bridge deep in the redwoods. (at Henry Cowell Redwood State Patk)
"Welcome to a new era of marketing and service in which your brand is defined by those who experience it." via @passionsquared
In an Empire State of… (at Nomad Hotel — 28th and Broadway)
So this is pretty cool… #bizbash (at Conrad New York Hotel)
Selfies are an everyday part of life now. Hate them, love them, either way, you’ve taken them. But what do you call a group version of a selfie? Do you even care? Seems that many people do and certain descriptors have vied for cultural relevance.
Groupie (my personal favorite)
Usie (sometimes Ussie)
Guess which one is seemingly winning?
I’m sorry to report that the answer is…
What a shame. Visually and phonetically, it’s difficult to appreciate the “us” in usie. It reads a bit more like oozy or uzi or oohsee.
Don’t believe it’s really a thing? Take a look at the USIE hashtag on Instagram.
For the record, I’ve reached out to dozens of teenagers (<30 + growing) none of whom know of usie. #whatever.
On approach…New York (at The Manhattan Skyline)
Sunrise…San Francisco (at Oyster Point Marina/Park)
San Francisco…you’re my kind of weird…and wired. (at Pacifica State Beach)
Sup LA… (at Los Angeles International Airport (LAX))