between @ & www

Greater than @briansolis Less than briansolis.com

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We don’t need cheerleaders, we need leaders.

‪#‎DontTalkDo‬ ‪#‎TEDatIBM‬

We don’t need cheerleaders, we need leaders.

‪#‎DontTalkDo‬ ‪#‎TEDatIBM‬

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With my dear friend @deblanda sharing stories of our gold medals prepping for #growconf #whistler #eh

With my dear friend @deblanda sharing stories of our gold medals prepping for #growconf #whistler #eh

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Writing by candlelight. It’s beyond a better and more productive experience than typing w/ @tomhanks’ new typewriter app. ;) #candelabra

Writing by candlelight. It’s beyond a better and more productive experience than typing w/ @tomhanks’ new typewriter app. ;) #candelabra

Filed under candelabra

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Insights on Social Customer Service [1 MIN VIDEO]

I had a chance to spend some time with the Hootsuite team on a rainy afternoon in San Francisco. The discussion focused on identifying challenges and opportunities facing businesses in a digital economy. The dialogue turned into a series with the first part focusing on the new age of customer service.

Here we talk about those who share negative experiences and why and also how to counter them by investing in positive conditioning.

See the original post by Hootsuite here.

Watch the first part (1 minute long) below

@briansolis

#WTF

Tumblr: briansolis

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If all anyone remembers are my failures, then they are *no one* to me. Failure stems from taking risks to learn, create opportunities and pave new paths. But the stigma of failure sucks and it feeds fear of taking risks.

If all anyone remembers are my failures, then they are *no one* to me. Failure stems from taking risks to learn, create opportunities and pave new paths. But the stigma of failure sucks and it feeds fear of taking risks.

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Excited to read #smartcuts by my good friend @shanesnow. Pre-order now! “How hackers, innovators and icons accelerate success”

Excited to read #smartcuts by my good friend @shanesnow. Pre-order now! “How hackers, innovators and icons accelerate success”

Filed under smartcuts

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A cliché bathroom selfie, but I did it myyyyyyyy way… ;) (at Hotel V Nesplein)

A cliché bathroom selfie, but I did it myyyyyyyy way… ;) (at Hotel V Nesplein)

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"Customer centricity is a culture of putting the customer at the center of everything you do.” via @visioncritical

"Customer centricity is a culture of putting the customer at the center of everything you do.” via @visioncritical

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Browsing for San Francisco office space. What do you think of this view?  (at Financial District, San Francisco)

Browsing for San Francisco office space. What do you think of this view? (at Financial District, San Francisco)

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Dear friends, your status updates telling your friends to “ask for help” are…

Dear friends, your status updates telling your friends to “just call someone” or “reach out for help” instead of pursuing a “permanent” solution in the moment are appreciated. Honestly. Asking them to share your update is also noteworthy. It creates awareness and it also offers comfort.

I’m afraid though it’s not that easy and there’s more we can do. If you really want to help, please learn how and share your experiences…now and over time. Social media unfortunately makes it too easy, too tempting to confuse genuine help with well-intentioned but meaningless platitudes in real-time.

Truth is that many of us don’t really understand depression, how it works, and how to help someone suffering from it. It’s debilitating and it’s a real illness. You may or may not realize that you already know someone suffering from it now.

I read a comment by Nicole Hamilton Reed (friend of a friend) that I wanted to share with you…

“Suffering from a mental illness leaves you feeling isolated, pained, doubtful, scarred, tormented, tortured and all you want is an end to all of that and to save your family all the drama and stress that this illness brings. It’s never ending and some days, you just can’t find the strength to go another day.”

Join the discussion here.

How to recognize when someone needs help.

10 Ways to Help

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Innovation begins with an idea on how to improve something that may or may not be broken. It’s driven by a higher purpose. Credit @jaffejuice at @fspaloalto. Thank you @jaffejuice for this. It was nice to see you and we are way overdue for a drink.  (at Four Seasons Hotel Silicon Valley at East Palo Alto)

Innovation begins with an idea on how to improve something that may or may not be broken. It’s driven by a higher purpose. Credit @jaffejuice at @fspaloalto. Thank you @jaffejuice for this. It was nice to see you and we are way overdue for a drink. (at Four Seasons Hotel Silicon Valley at East Palo Alto)

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Thank you @brand_innovaor for sharing this pic of #wtf greeting guests at the @netbase office. Thank you too @netbase! (at NetBase)

Thank you @brand_innovaor for sharing this pic of #wtf greeting guests at the @netbase office. Thank you too @netbase! (at NetBase)

Filed under wtf