between @ & www

Greater than @briansolis Less than briansolis.com

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If all anyone remembers are my failures, then they are *no one* to me. Failure stems from taking risks to learn, create opportunities and pave new paths. But the stigma of failure sucks and it feeds fear of taking risks.

If all anyone remembers are my failures, then they are *no one* to me. Failure stems from taking risks to learn, create opportunities and pave new paths. But the stigma of failure sucks and it feeds fear of taking risks.

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Excited to read #smartcuts by my good friend @shanesnow. Pre-order now! “How hackers, innovators and icons accelerate success”

Excited to read #smartcuts by my good friend @shanesnow. Pre-order now! “How hackers, innovators and icons accelerate success”

Filed under smartcuts

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A cliché bathroom selfie, but I did it myyyyyyyy way… ;) (at Hotel V Nesplein)

A cliché bathroom selfie, but I did it myyyyyyyy way… ;) (at Hotel V Nesplein)

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"Customer centricity is a culture of putting the customer at the center of everything you do.” via @visioncritical

"Customer centricity is a culture of putting the customer at the center of everything you do.” via @visioncritical

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Browsing for San Francisco office space. What do you think of this view?  (at Financial District, San Francisco)

Browsing for San Francisco office space. What do you think of this view? (at Financial District, San Francisco)

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Dear friends, your status updates telling your friends to “ask for help” are…

Dear friends, your status updates telling your friends to “just call someone” or “reach out for help” instead of pursuing a “permanent” solution in the moment are appreciated. Honestly. Asking them to share your update is also noteworthy. It creates awareness and it also offers comfort.

I’m afraid though it’s not that easy and there’s more we can do. If you really want to help, please learn how and share your experiences…now and over time. Social media unfortunately makes it too easy, too tempting to confuse genuine help with well-intentioned but meaningless platitudes in real-time.

Truth is that many of us don’t really understand depression, how it works, and how to help someone suffering from it. It’s debilitating and it’s a real illness. You may or may not realize that you already know someone suffering from it now.

I read a comment by Nicole Hamilton Reed (friend of a friend) that I wanted to share with you…

“Suffering from a mental illness leaves you feeling isolated, pained, doubtful, scarred, tormented, tortured and all you want is an end to all of that and to save your family all the drama and stress that this illness brings. It’s never ending and some days, you just can’t find the strength to go another day.”

Join the discussion here.

How to recognize when someone needs help.

10 Ways to Help

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Innovation begins with an idea on how to improve something that may or may not be broken. It’s driven by a higher purpose. Credit @jaffejuice at @fspaloalto. Thank you @jaffejuice for this. It was nice to see you and we are way overdue for a drink.  (at Four Seasons Hotel Silicon Valley at East Palo Alto)

Innovation begins with an idea on how to improve something that may or may not be broken. It’s driven by a higher purpose. Credit @jaffejuice at @fspaloalto. Thank you @jaffejuice for this. It was nice to see you and we are way overdue for a drink. (at Four Seasons Hotel Silicon Valley at East Palo Alto)

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Thank you @brand_innovaor for sharing this pic of #wtf greeting guests at the @netbase office. Thank you too @netbase! (at NetBase)

Thank you @brand_innovaor for sharing this pic of #wtf greeting guests at the @netbase office. Thank you too @netbase! (at NetBase)

Filed under wtf

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The Union Street Guest House in Hudson, NY fines couples $500 for negative reviews posted by their guests

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UPDATED: VentureBeat received a response from the hotel stating that it was “just kidding about the threat.” And according to a commenter over at VentureBeat, the policy about fining bad reviews has since been removed…

Looks like the ‘negative reviews policy’ statement has been quietly removed. The statement was definitely there earlier, however — I saw it a few hours ago. http://www.unionstreetguesthouse.com/events_weddings.shtml

File this one under #WTF….

The Union Street Guest House in Hudson, New York, fines couples $500 for every negative review posted online. That’s right. If you pay what I’m sure is not an insignificant bundle of money to The Union Street Guest House, you will have the right to be charged $500 for every guest of yours who posts a negative review…anywhere online.

You’re welcome.

The hotel is upfront about this policy, so two things can be surmised from the onset…1) the hotel is unapologetic about the experience they create and the experience you have and 2) caveat emptor, let the buyer beware.

The policy is in plain view of anyone considering the house where customer (dis)service is a way of business…

Please know that despite the fact that wedding couples love Hudson and our inn, your friends and families may not.

If you have booked the Inn for a wedding or other type of event anywhere in the region and given us a deposit of any kind for guests to stay at USGH there will be a $500 fine that will be deducted from your deposit for every negative review of USGH placed on any internet site by anyone in your party and/or attending your wedding or event. If you stay here to attend a wedding anywhere in the area and leave us a negative review on any internet site you agree to a $500 fine for each negative review. 

If you remove the negative review, the hotel’s customer sucker hosts, will get their money back. How nice of them.

As the NY Post notes…

For any bad reviews that do make it online, the innkeepers aggressively post “mean spirited nonsense,” and “she made all of this up.”

Business Insider did some digging into customer experiences and as you’d imagine, negative reviews aren’t a surprise. I suppose that these honest customers have sacrificed $500 at a time to help you save thousands and unnecessary duress in the future.

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Welcome to a new era of marketing and service in which your brand is defined by those who experience it.

Rather than caveat emptor, the new way of human-centered business creates a paradigm of caveat vendor…business beware.

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h/t The New York Post

@briansolis

#WTF

Tumblr: briansolis

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On a train… Roaring over a bridge deep in the redwoods.  (at Henry Cowell Redwood State Patk)

On a train… Roaring over a bridge deep in the redwoods. (at Henry Cowell Redwood State Patk)

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"Welcome to a new era of marketing and service in which your brand is defined by those who experience it." via @passionsquared

"Welcome to a new era of marketing and service in which your brand is defined by those who experience it." via @passionsquared